7.9 Migration Quick Reference

7.9.1 Pre-Cutover Checklist

• Phase 1 (Webex Calling) complete for CC agents
• Chapter 6 implementation 100% complete
• All 20 test scenarios passed
• Agent training complete (per wave)
• Cutover team assembled and briefed
• Go/No-Go decision: GO

7.9.2 Cutover Day Checklist

• Agents logged out of UCCX Finesse
• UCCX agents disabled
• WxCC Entry Points activated
• Agents logged into WxCC Agent Desktop
• Test calls validated
• Recording verified
• Go-Live confirmed

7.9.3 Post-Cutover Checklist

• Enhanced monitoring active
• Daily status calls scheduled
• Issue log initiated
• Help desk handling WxCC calls
• Hypercare support engaged
• Wave sign-off obtained

7.9.4 Key Contacts

Role	Contact
Cutover Manager	[Name] - +91-XXXXX
Voice Engineering	[Name] - +91-XXXXX
CC Operations	[Name] - +91-XXXXX
Help Desk	+91-XXXXX
Cisco TAC	Case #XXXXXXXX

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Document References

Reference	Description
Chapter 1	Discovery & Current State Assessment
Chapter 3 v2.0	Webex Contact Center Design (source of truth)
Chapter 6 v3.0	WxCC Implementation Procedures
Chapter 7 Phase 1	CUCM to Webex Calling Migration
Master Reference Card	Single source of truth for specifications
WxCC Admin Guide	help.webex.com/en-us/article/n4jgze8

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