Migration Runbook¶
7.6 Batch Migration Runbook¶
7.6.1 Migration Day Schedule Template¶
T-1 Day (Day Before Migration):
| Time | Task | Owner | Status |
|---|---|---|---|
| 09:00 | Final batch user list review | PM | [ ] |
| 10:00 | Verify all users have Webex accounts | Webex Admin | [ ] |
| 11:00 | Verify all phones staged in Webex | Webex Admin | [ ] |
| 14:00 | Send user reminder email | Comms | [ ] |
| 16:00 | Verify coexistence trunk operational | Voice Eng | [ ] |
| 17:00 | Brief help desk on expected calls | Help Desk Lead | [ ] |
Migration Day (T-Day):
| Time | Task | Owner | Status |
|---|---|---|---|
| 17:00 | Migration team go/no-go call | PM | [ ] |
| 17:30 | Begin CUCM phone deletions | Voice Eng | [ ] |
| 18:00 | Factory reset phones (if required) | Site IT | [ ] |
| 18:30 | Activate phones in Webex | Webex Admin | [ ] |
| 19:00 | Phones download Webex firmware | Auto | [ ] |
| 19:30 | Begin user validation testing | Voice Eng | [ ] |
| 20:00 | Update CUCM route patterns | Voice Eng | [ ] |
| 20:30 | Configure user features (forwards, etc.) | Webex Admin | [ ] |
| 21:00 | Complete validation testing | Voice Eng | [ ] |
| 21:30 | Migration status call | PM | [ ] |
| 22:00 | Notify users migration complete | Comms | [ ] |
T+1 Day (Day After Migration):
| Time | Task | Owner | Status |
|---|---|---|---|
| 08:00 | Help desk prepared for calls | Help Desk | [ ] |
| 09:00 | Floor walk - verify phones working | Site IT | [ ] |
| 10:00 | Address any user issues | Voice Eng | [ ] |
| 12:00 | Midday status check | PM | [ ] |
| 17:00 | End of day status | PM | [ ] |
7.6.2 Hour-by-Hour Runbook Template¶
+-----------------------------------------------------------------+
| MIGRATION RUNBOOK - BATCH [X] - [DATE] |
+-----------------------------------------------------------------+
| |
| BATCH DETAILS: |
| Site: [Location] |
| Users: [Count] |
| Extensions: [Range] |
| Migration Lead: [Name] |
| Rollback Decision Time: [Time] |
| |
| HOUR-BY-HOUR EXECUTION: |
| |
| 17:00 - GO/NO-GO DECISION |
| +-- [ ] All pre-checks passed |
| +-- [ ] Team assembled |
| +-- [ ] Rollback plan confirmed |
| +-- [ ] GO decision made by: ________ |
| |
| 17:30 - CUCM DEACTIVATION |
| +-- [ ] CUCM phones deleted (BAT or manual) |
| +-- [ ] Phones show unregistered |
| +-- [ ] Screenshot captured for records |
| |
| 18:00 - PHONE RESET |
| +-- [ ] Factory reset completed (if needed) |
| +-- [ ] Phones connected to voice VLAN |
| +-- [ ] Phones requesting config |
| |
| 18:30 - WEBEX ACTIVATION |
| +-- [ ] MACs registered in Control Hub |
| +-- [ ] Phones downloading firmware |
| +-- [ ] Firmware download complete |
| |
| 19:00 - PHONE REGISTRATION |
| +-- [ ] Phones showing user lines |
| +-- [ ] Extension displayed correctly |
| +-- [ ] Registration status GREEN in Control Hub |
| |
| 19:30 - VALIDATION TESTING |
| +-- [ ] Internal call test (extension to extension) |
| +-- [ ] PSTN outbound test |
| +-- [ ] PSTN inbound test (call DID) |
| +-- [ ] Voicemail test |
| +-- [ ] CUCM-to-Webex call test (coexistence) |
| +-- [ ] Webex-to-CUCM call test (coexistence) |
| |
| 20:00 - CUCM ROUTE PATTERN UPDATE |
| +-- [ ] Route patterns updated for migrated extensions |
| +-- [ ] Test CUCM user calling migrated extension |
| +-- [ ] Test migrated user calling CUCM extension |
| |
| 20:30 - FEATURE CONFIGURATION |
| +-- [ ] Call forwards configured |
| +-- [ ] Speed dials/BLF configured |
| +-- [ ] Hunt groups updated (if all members migrated) |
| +-- [ ] Voicemail greetings reminder sent |
| |
| 21:00 - FINAL VALIDATION |
| +-- [ ] 10% sample call testing |
| +-- [ ] No open P1/P2 issues |
| +-- [ ] Help desk briefed |
| +-- [ ] User notification sent |
| |
| 21:30 - SIGN-OFF |
| +-- [ ] Migration Lead sign-off: ________ |
| +-- [ ] Issues documented: [Count] |
| +-- [ ] Rollback: NOT REQUIRED / PARTIAL / FULL |
| |
+-----------------------------------------------------------------+