Chapter 6: Implementation & Deployment

Document Reference: ABV-COLLAB-MIG-2026 | Chapter 6 Cross-References: Chapter 2 (Design), Chapter 5 (Network), Chapter 7 (Migration) Style: Implementation-focused (Sonnet 4.5)

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6.1 Deployment Strategy Overview

6.1.1 Deployment Phases

Phase	Scope	Duration	Sites
Phase 0	Infrastructure Setup	Week 1-2	All
Phase 1	Pilot Deployment	Week 3-4	Mumbai (50 users)
Phase 2	India Rollout	Week 5-10	All India sites
Phase 3	EMEA Rollout	Week 11-13	London, Frankfurt
Phase 4	Americas Rollout	Week 14-16	New Jersey, Dallas
Phase 5	Cleanup & Decommission	Week 17-20	All

6.1.2 Deployment Sequence

+-----------------------------------------------------------------+
|  DEPLOYMENT SEQUENCE - ABHAVTECH                                 |
+-----------------------------------------------------------------+
|                                                                 |
|  PHASE 0: INFRASTRUCTURE                                       |
|  +-----+ +-----+ +-----+ +-----+ +-----+                      |
|  |Webex|->|Ctrl |->|PSTN |->|LGW  |->|Mail |                      |
|  |Org  | |Hub  | |Order| |Build| |Notif|                      |
|  +-----+ +-----+ +-----+ +-----+ +-----+                      |
|                                                                 |
|  PHASE 1-4: SITE ROLLOUT (per site)                            |
|  +-----+ +-----+ +-----+ +-----+ +-----+ +-----+             |
|  |Loc  |->|Users|->|Phone|->|Test |->|Train|->|Go   |             |
|  |Setup| |Prov | |Prov | |Valid| |     | |Live |             |
|  +-----+ +-----+ +-----+ +-----+ +-----+ +-----+             |
|                                                                 |
+-----------------------------------------------------------------+

6.1.3 Roles & Responsibilities

Role	Responsibility	Team
Project Manager	Overall coordination, schedule	PMO
Webex Admin	Control Hub configuration	Voice Engineering
Network Engineer	LGW, firewall, QoS	Network Team
Telecom Lead	PSTN orders, number porting	Telecom
Site IT	Local phone deployment	Regional IT
Training Lead	User training coordination	Training Team
Help Desk	L1 support, escalation	Service Desk

---

6.2 Pre-Deployment Checklist

6.2.1 Control Hub Initial Setup Procedures

Procedure 1: Verify Organization & Licenses

Step	Action	Verification
1	Login to https://admin.webex.com with admin credentials	Dashboard loads
2	Navigate to Account -> Subscriptions	View license summary
3	Verify "Webex Calling - Professional" shows 3,200 licenses	Count matches order
4	Verify calling regions available: APAC, UK, EU, US	Regions listed
5	Navigate to Account -> Organization Settings	Review org name
6	Confirm Organization ID (needed for SSO setup)	Copy and save

Reference: https://help.webex.com/article/n4zf22y (Control Hub Overview)

Procedure 2: Configure Administrator Accounts

Step	Action	Notes
1	Navigate to Users -> Manage Users -> Add User	Manual add
2	Enter admin email address	Use @abhavtech.com
3	Assign "Full Administrator" role	For IT Leadership (3)
4	Assign "User and Device Administrator" for regional admins	For Regional IT (6)
5	Assign "Compliance Officer" for legal team	Read + audit access
6	Click Add and send invite	User receives email

Reference: https://help.webex.com/article/fs78p5 (Admin Roles)

Procedure 3: Configure SSO (SAML)

Step	Action	Notes
1	Navigate to Management -> Organization Settings -> Authentication	SSO section
2	Click "Integrate a 3rd-party identity provider"	Start wizard
3	Download Webex SP metadata file	Save for Azure AD
4	In Azure AD: Create Enterprise App "Cisco Webex"	Use gallery app
5	In Azure AD: Upload Webex SP metadata	Auto-configures URLs
6	In Azure AD: Download Federation Metadata XML	IdP metadata
7	In Control Hub: Upload Azure AD metadata file	Complete federation
8	Test SSO with a pilot user	Verify redirect works
9	Enable SSO for organization	Activate for all users

Reference: https://help.webex.com/article/lfu88u (SSO Integration)

Procedure 4: Enable SCIM Provisioning

Step	Action	Notes
1	Navigate to Management -> Organization Settings -> Directory Synchronization	SCIM section
2	Enable "Automatic User Provisioning"	Toggle on
3	Copy SCIM Endpoint URL	Save for Azure AD
4	Generate Bearer Token	Copy immediately (shown once)
5	In Azure AD: Enterprise App -> Cisco Webex -> Provisioning	Configure
6	Set Provisioning Mode to "Automatic"	Enable auto-sync
7	Enter SCIM URL and Bearer Token	Test connection
8	Configure attribute mappings (see 6.5.1)	Map required fields
9	Set scope: "Sync only assigned users and groups"	Control scope
10	Start provisioning	Monitor sync status

Reference: https://help.webex.com/article/1mz3s1 (SCIM Directory Sync)

---

6.2.2 Control Hub Setup Checklist

Task	Owner	Status	Notes
Organization Setup
Webex organization created	Cisco/Partner	[ ]	abhavtech.com
Calling licenses assigned	Webex Admin	[ ]	3,200 Professional
Admin accounts created	Webex Admin	[ ]	Per RBAC matrix
SSO/SAML configured	Identity Team	[ ]	Azure AD integration
SCIM provisioning enabled	Identity Team	[ ]	Auto user sync
Calling Configuration
Home region set (APAC)	Webex Admin	[ ]	First location = home
Calling regions assigned	Webex Admin	[ ]	APAC, UK, EU, US
Dial plan template created	Webex Admin	[ ]	4-digit extensions
Emergency callback number set	Webex Admin	[ ]	Per location
PSTN Setup
CCPP provider connected (EMEA/US)	Telecom	[ ]	IntelePeer
Local Gateway trunks created (India)	Webex Admin	[ ]	6 trunks
DIDs ordered	Telecom	[ ]	Per Chapter 2
Number porting initiated	Telecom	[ ]	30-day lead time

6.2.3 Network Readiness Checklist

Task	Owner	Status	Notes
DNS forwarders configured	Network	[ ]	Per Chapter 5
Firewall rules deployed	Security	[ ]	Per Chapter 5
SSL inspection bypass	Security	[ ]	*.webex.com
QoS policies verified	Network	[ ]	EF for voice
Bandwidth test passed	Network	[ ]	Webex media test
LGW connectivity tested	Network	[ ]	India sites only

6.2.4 India LGW Readiness Checklist

Site	Hardware	IOS-XE	Webex Cert	PSTN Trunk	Status
Mumbai (Pri)	ISR 4351	17.12.1	[ ]	[ ]	[ ]
Mumbai (Sec)	ISR 4351	17.12.1	[ ]	[ ]	[ ]
Chennai	ISR 4331	17.12.1	[ ]	[ ]	[ ]
Bangalore	ISR 4331	17.12.1	[ ]	[ ]	[ ]
Delhi	ISR 4321	17.12.1	[ ]	[ ]	[ ]
Noida	ISR 4321	17.12.1	[ ]	[ ]	[ ]
Hyderabad	ISR 4331	17.12.1	[ ]	[ ]	[ ]

---

6.3 Location & PSTN Setup Procedures

6.3.1 Create Location (Step-by-Step)

Procedure: Add New Location

Step	Action	Notes
1	Navigate to Calling -> Locations	Location management
2	Click "Add Location" button	Opens wizard
3	Enter Location Name	Example: ABV-Mumbai-HQ
4	Enter complete street address	Must be valid for E911
5	Select Time Zone	(GMT+5:30) India Standard Time
6	Select Announcement Language	English, Hindi (India)
7	Critical: First location sets Home Region	APAC for Abhavtech
8	Click "Next" to PSTN setup	Continue wizard

Reference: https://help.webex.com/article/lp11epy (Add Locations)

Procedure: Configure Location Calling Settings

Step	Action	Notes
1	After location created, click location name	Open settings
2	Navigate to Calling -> Calling Settings	Location calling config
3	Set Outside Access Code (OAC)	"9" for external calls
4	Set Extension Range	Example: 1000-1999
5	Configure Outbound Caller ID	Main number as default
6	Set Emergency Callback Number	Required for E911/112
7	Configure Voice Portal	Set pilot number
8	Click Save	Apply settings

Reference: https://help.webex.com/article/2gfj4v (Location Calling Settings)

6.3.2 PSTN Setup - Cloud Connected PSTN (EMEA/Americas)

Procedure: Connect CCPP Provider

Step	Action	Notes
1	Navigate to Calling -> PSTN	PSTN management
2	Click "Set Up" under Cloud Connected PSTN	Start setup
3	Select provider: IntelePeer	From provider list
4	Select locations to connect	London, Frankfurt, NJ, Dallas
5	Review provider terms	Accept T&C
6	Click "Activate"	Provisions in ~15 minutes
7	Verify status shows "Active" (green)	Confirm connectivity

Reference: https://help.webex.com/article/yg4e68 (Cloud Connected PSTN)

Procedure: Order DIDs from CCPP

Step	Action	Notes
1	Navigate to Calling -> Numbers	Number management
2	Click "Add Numbers" -> "Order New Numbers"	Opens order form
3	Select Location	Example: ABV-London
4	Select Country/Region	United Kingdom
5	Select City/Area Code	London (+44-20)
6	Enter quantity needed	Per Chapter 2 DID plan
7	Review and Submit order	Provider fulfills
8	Wait for number activation	Usually 24-48 hours

Reference: https://help.webex.com/article/qxb01q (Order Numbers)

6.3.3 PSTN Setup - Local Gateway (India)

Procedure: Create Local Gateway Trunk

Step	Action	Notes
1	Navigate to Calling -> Call Routing -> Trunk	Trunk management
2	Click "Add Trunk"	Opens wizard
3	Enter Trunk Name	Example: LGW-Mumbai-Primary
4	Select Trunk Type: "Local Gateway"	Not CCPP
5	Select Location	ABV-Mumbai-HQ
6	Enter LGW FQDN or IP	lgw-mum-01.abhavtech.com
7	Set Concurrent Calls limit	60 for Mumbai
8	Enable "Dual Identity Support" if needed	For toll bypass
9	Click "Create"	Trunk created
10	Note the Outbound Proxy address	Configure on CUBE

Reference: https://help.webex.com/article/32gfts (Local Gateway)

Procedure: Configure Zone and Edge (India Toll Bypass)

Step	Action	Notes
1	Navigate to Calling -> Service Settings -> Zones	Zone management
2	Click "Create Zone"	Opens form
3	Enter Zone Name	ABV-Zone-Mumbai
4	Select associated Edge	Edge-Mumbai
5	Click "Create"	Zone created
6	Navigate to Locations -> ABV-Mumbai-HQ	Location settings
7	Under "Zone", select ABV-Zone-Mumbai	Assign zone
8	Click Save	Zone assigned
9	Repeat for all India locations	Per zone mapping table

Reference: https://help.webex.com/article/7q0b45 (Enable Webex Calling for India)

Procedure: Register LGW with Webex (on CUBE)

Step	Action	Notes
1	SSH to LGW device	lgw-mum-01.abhavtech.com
2	Enter config mode	configure terminal
3	Apply tenant 100 config	See template 6.4.3
4	Set credentials from Control Hub	Username/password from trunk
5	Exit config mode	end
6	Verify registration	show voice register status
7	Expected: "Registered"	Trunk active
8	In Control Hub: verify trunk status green	Confirm both ends

Reference: https://help.webex.com/article/jr1i3r (Configure Local Gateway on IOS-XE)

6.3.4 Add DIDs to Location (India - Manual)

Procedure: Add Existing DIDs

Step	Action	Notes
1	Navigate to Calling -> Numbers	Number management
2	Click "Add Numbers" -> "Add Numbers Manually"	Manual entry
3	Select Location	ABV-Mumbai-HQ
4	Select Number Type: "DID"	Direct inward dial
5	Enter numbers (one per line or range)	+91-22-4960-1001 to 1099
6	Click "Add"	Numbers added to inventory
7	Assign to users/features	From number list

Reference: https://help.webex.com/article/qxb01q (Manage Numbers)

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6.4 Configuration Templates

6.4.1 Control Hub Location Configuration

Navigation: Control Hub -> Calling -> Locations -> Add Location

Mumbai HQ Configuration:

Field	Value
Location Name	ABV-Mumbai-HQ
Address	Abhavtech Tower, BKC, Mumbai 400051
Time Zone	(GMT+5:30) India Standard Time
Language	English (India)
Announcement Language	English, Hindi
Calling Region	APAC
PSTN Connection	Local Gateway
Main Number	+91-22-4960-1000
Emergency Callback	+91-22-4960-1000
Extension Range	1000-1999
Outbound Caller ID	+91-22-4960-1000

Repeat for each location with site-specific values.

6.4.2 India Zone/Edge Configuration

Navigation: Control Hub -> Calling -> Service Settings -> Zones

Zone Name	Edge	Locations Assigned
ABV-Zone-Mumbai	Edge-Mumbai	Mumbai HQ, Pune
ABV-Zone-Chennai	Edge-Chennai	Chennai
ABV-Zone-Bangalore	Edge-Bangalore	Bangalore
ABV-Zone-Delhi	Edge-Delhi	Delhi
ABV-Zone-Noida	Edge-Noida	Noida
ABV-Zone-Hyderabad	Edge-Hyderabad	Hyderabad

6.4.3 Local Gateway CUBE Configuration

Template: LGW-Mumbai-01 (Primary)

!===============================================
! ABHAVTECH LOCAL GATEWAY - MUMBAI PRIMARY
! Device: ISR 4351 | IOS-XE 17.12.1
! Purpose: Webex Calling Local Gateway
!===============================================

hostname LGW-MUM-01
!
ip domain name abhavtech.com
ip name-server 10.1.10.5
!
!--- Crypto PKI for Webex Certificate
crypto pki trustpoint Webex-Root
 enrollment terminal
 revocation-check none
!
crypto pki trustpoint LGW-Identity
 enrollment selfsigned
 subject-name cn=lgw-mum-01.abhavtech.com
 revocation-check none
 rsakeypair LGW-RSA 2048
!
!--- SIP UA Configuration
sip-ua
 transport tcp tls v1.2
 crypto signaling default trustpoint LGW-Identity
 handle-replaces
!
!--- Voice Class Tenants
voice class tenant 100
 description Webex-Calling-Tenant
 registrar dns:lgw.webex.com scheme sips expires 240 refresh-ratio 50
 credentials number +912249600000 username abhavtech-mum realm lgw.webex.com
 authentication username abhavtech-mum password <encrypted>
 sip-server dns:lgw.webex.com
 connection-reuse
 srtp-crypto 1 AES_CM_128_HMAC_SHA1_80
 session transport tcp tls
 url sips
 error-passthru
 bind control source-interface GigabitEthernet0/0/0
 bind media source-interface GigabitEthernet0/0/0
 no remote-party-id
 retry invite 2
 timers connect 120
!
voice class tenant 200
 description PSTN-Tata-Trunk
 session transport tcp
 bind control source-interface GigabitEthernet0/0/1
 bind media source-interface GigabitEthernet0/0/1
!
!--- Dial Peers - Webex Inbound
dial-peer voice 100 voip
 description Inbound-from-Webex
 session protocol sipv2
 incoming uri via Webex-URI
 voice-class codec 1
 voice-class sip tenant 100
 dtmf-relay rtp-nte
 srtp
 no vad
!
!--- Dial Peers - Webex Outbound (to PSTN)
dial-peer voice 200 voip
 description Outbound-to-PSTN
 destination-pattern 91[2-9].........
 session protocol sipv2
 session target ipv4:10.1.60.10
 voice-class codec 1
 voice-class sip tenant 200
 dtmf-relay rtp-nte
 no vad
!
!--- Dial Peers - PSTN Inbound
dial-peer voice 300 voip
 description Inbound-from-PSTN
 session protocol sipv2
 incoming uri from PSTN-Tata
 voice-class codec 1
 voice-class sip tenant 200
 dtmf-relay rtp-nte
 no vad
!
!--- Dial Peers - PSTN to Webex
dial-peer voice 400 voip
 description Outbound-to-Webex
 destination-pattern 1[0-9][0-9][0-9]
 session protocol sipv2
 session target sip-server
 voice-class codec 1
 voice-class sip tenant 100
 dtmf-relay rtp-nte
 srtp
 no vad
!
!--- Voice Class Codec
voice class codec 1
 codec preference 1 g711ulaw
 codec preference 2 g711alaw
 codec preference 3 g729r8
!
!--- URI Patterns
voice class uri Webex-URI sip
 host lgw.webex.com
!
voice class uri PSTN-Tata sip
 host 10.1.60.10
!
!--- Interfaces
interface GigabitEthernet0/0/0
 description Webex-Facing
 ip address 10.1.50.10 255.255.255.0
 no shutdown
!
interface GigabitEthernet0/0/1
 description PSTN-Facing
 ip address 10.1.60.1 255.255.255.0
 no shutdown
!
end

6.4.4 User Provisioning Template (CSV)

File: webex-user-import-mumbai.csv

First Name,Last Name,Email,Phone Number,Extension,Location,License
Rajesh,Kumar,rajesh.kumar@abhavtech.com,+912249600001,1001,ABV-Mumbai-HQ,webex-calling-professional
Priya,Sharma,priya.sharma@abhavtech.com,+912249600002,1002,ABV-Mumbai-HQ,webex-calling-professional
Amit,Patel,amit.patel@abhavtech.com,+912249600003,1003,ABV-Mumbai-HQ,webex-calling-professional

Bulk Import Steps:

1. Control Hub -> Users -> Manage Users -> CSV Import
2. Upload CSV file
3. Map columns to Webex fields
4. Review and confirm
5. Monitor import status

6.4.5 Hunt Group Configuration Template

Navigation: Control Hub -> Calling -> Features -> Hunt Group

IT Support Hunt Group (Mumbai):

Field	Value
Name	IT-Support-Mumbai
Location	ABV-Mumbai-HQ
Phone Number	+91-22-4960-1100
Extension	1100
Caller ID	IT Support Mumbai
Call Distribution	Circular
Ring Pattern	Ring all at once
No Answer Timeout	20 seconds
Forward After Timeout	Voicemail

Members:

Name	Extension	Order
Help Desk 1	1101	1
Help Desk 2	1102	2
Help Desk 3	1103	3
IT Manager	1110	4

6.4.6 Auto Attendant Configuration Template

Navigation: Control Hub -> Calling -> Features -> Auto Attendant

Main IVR (Mumbai):

Field	Value
Name	ABV-Mumbai-MainIVR
Location	ABV-Mumbai-HQ
Phone Number	+91-22-4960-1000
Extension	1000
Language	English
Business Hours	Mon-Fri 9:00-18:00 IST
Time Zone	India Standard Time

Menu Options:

Key	Action	Destination
1	Transfer	Sales (Ext 1200)
2	Transfer	Support (Ext 1100)
3	Transfer	HR (Ext 1300)
0	Transfer	Operator (Ext 1001)
#	Repeat Menu	-
Timeout	Transfer	Operator (Ext 1001)

Greeting Prompt:

"Welcome to Abhavtech. For Sales, press 1. For Support, press 2. For Human Resources, press 3. To speak with an operator, press 0."

6.4.7 Call Queue Configuration Template

Navigation: Control Hub -> Calling -> Features -> Call Queue

Sales Queue (Mumbai):

Field	Value
Name	Sales-Queue-Mumbai
Location	ABV-Mumbai-HQ
Phone Number	+91-22-4960-1200
Extension	1200
Queue Size	25 calls
Wait Time	300 seconds max
Routing Type	Skill-based

Queue Settings:

Setting	Value
Welcome Message	Enabled
Music on Hold	Default
Comfort Message	Every 30 seconds
Estimated Wait	Enabled
Overflow Action	Voicemail after 300s

6.4.8 Voicemail Configuration Template

Navigation: Control Hub -> Calling -> Service Settings -> Voicemail

Global Settings:

Setting	Value
Message Storage	Cloud (Regional)
Max Message Length	3 minutes
Message Retention	30 days
PIN Length	6 digits
Failed Login Lockout	5 attempts
Transcription	Enabled (English)
Email Notification	Enabled

User Voicemail Defaults:

Setting	Value
Greeting Type	System default
Message Waiting	Visual + Audible
Forward to Email	User's primary email
Unified Messaging	Enabled

---

6.5 User Provisioning Procedures

6.5.1 Single User Provisioning (Manual)

Procedure: Add Individual User

Step	Action	Notes
1	Navigate to Users -> Manage Users	User management
2	Click "Add Users" -> "Manually Add Users"	Manual entry
3	Enter First Name, Last Name	Required fields
4	Enter Email Address	Must match Azure AD UPN
5	Select Location	ABV-Mumbai-HQ
6	Under Licenses, enable "Webex Calling - Professional"	Assigns calling
7	Click "Next" to Calling Settings	Configure calling
8	Enter Phone Number (DID)	+91-22-4960-1001
9	Enter Extension	1001
10	Set Caller ID	Name and number
11	Click "Save"	User created
12	User receives welcome email	Auto-notification

Reference: https://help.webex.com/article/v71ztb (Add Users Manually)

6.5.2 Bulk User Provisioning (CSV Import)

Procedure: Import Users via CSV

Step	Action	Notes
1	Navigate to Users -> Manage Users	User management
2	Click "Add Users" -> "CSV Import"	Bulk import
3	Download CSV template	Get correct format
4	Populate CSV with user data	See template 6.4.4
5	Required columns: First Name, Last Name, Email	Minimum fields
6	Optional: Phone Number, Extension, Location	For calling
7	Upload completed CSV file	System validates
8	Review validation results	Fix any errors
9	Click "Submit"	Import starts
10	Monitor import status	Dashboard shows progress
11	Review import report	Note any failures

Reference: https://help.webex.com/article/e2okky (CSV User Import)

6.5.3 Assign Calling License to Existing User

Procedure: Enable Calling for Existing User

Step	Action	Notes
1	Navigate to Users -> search for user	Find user
2	Click user name to open profile	User details
3	Navigate to Calling section	Calling settings
4	Click "Edit"	Modify settings
5	Toggle "Webex Calling" to ON	Enable calling
6	Select License Type: Professional	Full features
7	Select Location	User's office
8	Enter Phone Number and Extension	Assign DID
9	Configure Voicemail	Enable/disable
10	Click "Save"	Apply changes

Reference: https://help.webex.com/article/ndki3zb (Calling User Settings)

---

6.6 Phone Deployment Procedures

6.6.1 Supported Phone Models

Model	Deployment Method	Firmware	Notes
Cisco 8845	MAC activation	Webex-managed	Video phone
Cisco 8865	MAC activation	Webex-managed	Video + USB
Cisco 7841	MAC activation	Webex-managed	Basic desk
Cisco 6861	MAC activation	Webex-managed	MPP Wi-Fi
Webex Desk Pro	Cloud activation	Webex-managed	Executive
Webex App	Download	Auto-update	Soft client

6.6.2 Phone Activation - MAC Address Method

Procedure: Activate Desk Phone via MAC Address

Step	Action	Notes
1	Obtain MAC address from phone label	Format: AABBCCDDEEFF
2	Navigate to Devices -> Add Device	Device management
3	Select Device Type: "Cisco IP Phone"	MPP phones
4	Select Phone Model	8845, 8865, 7841, etc.
5	Enter MAC Address (12 characters, no colons)	Validates format
6	Select "Assign to User" or "Workspace"	User = personal phone
7	Search and select user	Links device to user
8	Select Location	Must match user location
9	Click "Save"	Device registered
10	Connect phone to network	DHCP, VLAN 100
11	Phone downloads firmware and config	Auto-provisioning
12	Phone shows user's line	Ready to use

Reference: https://help.webex.com/article/gkrapq (Add Phones)

6.6.3 Phone Activation - Activation Code Method

Procedure: Activate Phone via Activation Code

Step	Action	Notes
1	Navigate to Devices -> Add Device	Device management
2	Select "Generate Activation Code"	Code method
3	Select Device Type	Phone or Room device
4	Assign to User or Workspace	Select owner
5	Click "Generate Code"	Creates 16-digit code
6	Code displayed on screen	Valid for 7 days
7	Copy code or email to user	Share securely
8	On phone: Navigate to Settings -> Activation	Phone menu
9	Enter activation code	Phone validates
10	Phone provisions automatically	Downloads config

Reference: https://help.webex.com/article/1n22ybj (Activation Codes)

6.6.4 Bulk Phone Deployment (CSV)

File: phone-deployment-mumbai.csv

MAC Address,Device Type,Assigned To,Location
AABBCC001001,Cisco 8845,rajesh.kumar@abhavtech.com,ABV-Mumbai-HQ
AABBCC001002,Cisco 8845,priya.sharma@abhavtech.com,ABV-Mumbai-HQ
AABBCC001003,Cisco 7841,amit.patel@abhavtech.com,ABV-Mumbai-HQ

---

6.7 Integration Configuration

6.7.1 Azure AD SSO Configuration

Azure AD Setup:

1. Azure Portal -> Enterprise Applications -> New Application
2. Search "Cisco Webex" -> Add
3. Configure SAML:

Field	Value
Identifier (Entity ID)	https://idbroker.webex.com/<org-id>
Reply URL (ACS)	https://idbroker.webex.com/idb/saml2/sso/<org-id>
Sign-on URL	https://web.webex.com
NameID Format	Email Address

Attribute Mapping:

SAML Attribute	Azure AD Attribute
uid	user.userprincipalname
firstName	user.givenname
lastName	user.surname
email	user.mail

6.7.2 SCIM Provisioning Configuration

Control Hub Setup:

1. Control Hub -> Settings -> Provisioning
2. Enable "Automatic User Provisioning"
3. Copy SCIM Endpoint URL and Bearer Token

Azure AD Setup:

1. Enterprise Application -> Cisco Webex -> Provisioning
2. Mode: Automatic
3. Enter SCIM URL and Token
4. Test Connection
5. Map attributes
6. Enable provisioning

6.7.3 Directory Connector (Alternate)

For non-Azure environments:

Setting	Value
Connector Host	dc-mum-01.abhavtech.com
Sync Scope	OU=Webex-Users,DC=abhavtech,DC=com
Sync Interval	30 minutes
Attribute Mapping	UPN -> Email

---

6.8 Deployment Validation

6.8.1 Location Validation Checklist

Test	Method	Expected Result	Pass
Location visible	Control Hub -> Locations	Location listed	[ ]
PSTN connected	Calling -> PSTN	Active/Green	[ ]
Zone assigned (India)	Service Settings -> Zones	Correct zone	[ ]
Main number works	Dial from PSTN	Reaches AA/user	[ ]
Emergency routing	Dial 112/999/911	Routes correctly	[ ]

6.8.2 User Validation Checklist

Test	Method	Expected Result	Pass
User provisioned	Control Hub -> Users	User listed	[ ]
License assigned	User -> Calling	Professional license	[ ]
Extension correct	User -> Calling	Matches plan	[ ]
DID assigned	User -> Numbers	DID visible	[ ]
Webex App login	User signs in	App connected	[ ]
Internal call	Dial extension	Completes	[ ]
External call	Dial PSTN	Completes	[ ]
Inbound call	Call DID	Rings user	[ ]
Voicemail	No answer	VM records	[ ]

6.8.3 Feature Validation Checklist

Feature	Test Method	Pass
Hunt Group	Call HG number, verify distribution	[ ]
Auto Attendant	Call AA, test all options	[ ]
Call Queue	Call queue, verify hold/agent delivery	[ ]
Call Forward	Set forward, verify routing	[ ]
Call Park	Park call, retrieve from another phone	[ ]
BLF/Speed Dial	Configure, verify status indicators	[ ]
Shared Line	Call shared line, verify all devices ring	[ ]
Call Recording	Enable, make call, verify recording	[ ]

---

6.9 Deployment Schedule Template

6.9.1 Site Deployment Timeline

Template: 5-Day Site Deployment

Day	Activity	Owner	Duration
Day 1	Location configuration	Webex Admin	2 hours
	PSTN/Zone verification	Webex Admin	1 hour
	Network validation	Network Team	2 hours
Day 2	User provisioning (batch)	Webex Admin	4 hours
	Phone staging	Site IT	4 hours
Day 3	Phone deployment	Site IT	8 hours
	User activation	Site IT	4 hours
Day 4	User training	Training Team	8 hours
	Feature configuration	Webex Admin	4 hours
Day 5	Validation testing	Voice Eng	4 hours
	Issue remediation	Voice Eng	4 hours
	Go-live sign-off	Project Manager	1 hour

6.9.2 Master Deployment Schedule

Week	Site	Users	Milestone
3-4	Mumbai Pilot	50	Pilot validation
5	Mumbai HQ	1,200	India Phase 1
6	Chennai	450	India Phase 2
7	Bangalore, Delhi	330	India Phase 3
8	Noida, Pune	220	India Phase 4
9	Hyderabad	200	India Complete
10	Buffer/Remediation	-	India sign-off
11	London	520	EMEA Phase 1
12	Frankfurt	280	EMEA Complete
13	Buffer/Remediation	-	EMEA sign-off
14	New Jersey	480	Americas Phase 1
15	Dallas	270	Americas Complete
16	Buffer/Remediation	-	Project sign-off

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Chapter 6 Quick Reference

Control Hub URLs

Function	URL
Admin Portal	https://admin.webex.com
User Portal	https://settings.webex.com
Status Page	https://status.webex.com
Downloads	https://www.webex.com/downloads.html

Key Configuration Paths

Task	Navigation
Add Location	Calling -> Locations -> Add
Add User	Users -> Manage Users -> Add
Configure Hunt Group	Calling -> Features -> Hunt Group
Configure Auto Attendant	Calling -> Features -> Auto Attendant
Add LGW Trunk	Calling -> Call Routing -> Trunk
Assign Zone	Calling -> Service Settings -> Zones

Deployment Contacts

Role	Contact	Escalation
Webex Admin	webex-admin@abhavtech.com	Voice Engineering Lead
Network Team	network-ops@abhavtech.com	Network Manager
Telecom	telecom@abhavtech.com	Telecom Lead
Help Desk	helpdesk@abhavtech.com	Service Desk Manager
Project Manager	collab-pm@abhavtech.com	IT Director

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Document References

Reference	Description
Chapter 2	Design specifications (locations, users, features)
Chapter 4	Compliance requirements (zones, recording)
Chapter 5	Network configuration (DNS, firewall, QoS)
Chapter 7	Migration execution procedures
Cisco Help	https://help.webex.com/article/32gfts (LGW Config)
Control Hub Guide	https://help.webex.com/article/n4zf22y

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End of Chapter 6: Implementation & Deployment

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