Validation & Testing

7.8 Post-Migration Validation

7.8.1 Call Testing Matrix

Test Case	From	To	Expected	Pass
Internal (Webex-Webex)	Ext 1001	Ext 1002	Rings, connects	[ ]
Internal (Webex-CUCM)	Ext 1001	Ext 2001	Rings, connects	[ ]
Internal (CUCM-Webex)	Ext 2001	Ext 1001	Rings, connects	[ ]
PSTN Outbound	Ext 1001	+91-9876543210	Connects	[ ]
PSTN Inbound	+91-9876543210	+91-22-4960-1001	Rings user	[ ]
Voicemail (no answer)	Any	Ext 1001	VM after 4 rings	[ ]
Voicemail (direct)	User	VM pilot	Access VM	[ ]
Hunt Group	External	HG pilot	Distributes	[ ]
Auto Attendant	External	AA pilot	Menu plays	[ ]
Emergency	Ext 1001	112	Routes to PSAP	[ ]
Forward Busy	Any	Ext 1001 (busy)	Forwards	[ ]
Forward No Answer	Any	Ext 1001 (no ans)	Forwards	[ ]

7.8.2 Quality Validation

Metric	Target	Measurement	Pass
MOS Score	>4.0	Control Hub Analytics	[ ]
Jitter	<30ms	Network monitoring	[ ]
Latency	<150ms	Network monitoring	[ ]
Packet Loss	<1%	Network monitoring	[ ]
Call Setup Time	<3 seconds	Stopwatch test	[ ]

7.8.3 User Sign-Off Template

+-----------------------------------------------------------------+
|  USER MIGRATION SIGN-OFF                                         |
+-----------------------------------------------------------------+
|                                                                 |
|  User Name: _____________________                              |
|  Extension: _________  DID: _________________                  |
|  Migration Date: ___________  Batch: _________                 |
|                                                                 |
|  VALIDATION CHECKLIST (User confirms):                         |
|                                                                 |
|  [ ] I can make internal calls                                   |
|  [ ] I can receive internal calls                                |
|  [ ] I can make external (PSTN) calls                           |
|  [ ] I can receive external calls on my DID                     |
|  [ ] My voicemail is working                                     |
|  [ ] My call forwarding is set correctly                        |
|  [ ] My speed dials work                                         |
|  [ ] Webex App is installed and working                         |
|  [ ] I have completed the training                               |
|                                                                 |
|  Issues Reported: ________________________________________     |
|                                                                 |
|  User Signature: _________________  Date: __________           |
|                                                                 |
+-----------------------------------------------------------------+

---