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Appendices

Reference materials, templates, checklists, and compliance documentation to support the CUCM & UCCX to Webex migration project.

Appendix Overview

Reference Materials

Appendix A: Glossary ->
Terms, acronyms, and definitions used throughout the documentation

Appendix B: Reference Links ->
Webex documentation, compliance resources, vendor contacts, certification bodies

Appendix C: Support Contacts ->
Cisco TAC, Webex support, PSTN providers, system integrators, escalation contacts

Regional Compliance

Appendix D: India Telecom Reference ->
DoT/TRAI regulations, telecom circle mapping, toll bypass compliance procedures, carrier contact information

Appendix E: EMEA Certifications ->
GDPR compliance documentation, UK post-Brexit requirements, German BSI C5, EU Cloud Code of Conduct certification details

Configuration Templates

Appendix F: DNS Templates ->
DNS record templates for Webex Calling, split-brain DNS configuration, regional DNS requirements

Appendix G: Firewall Templates ->
Firewall rule templates by region, IP address ranges, port requirements, NAT configuration

Appendix H: Configuration Templates ->
Control Hub settings, India LGW CUBE configuration, Zone/Edge deployment, route group templates, emergency services configuration

Operational Resources

Appendix I: Migration Runbook ->
Detailed hour-by-hour migration runbooks, pre-migration checklist, rollback procedures, validation testing

Appendix J: AI Observability Guide ->
AI monitoring dashboards, intent accuracy tracking, Virtual Agent performance metrics, Agent Assist analytics

Appendix K: Master Checklist ->
Complete project checklist covering discovery, design, implementation, migration, and operations phases

Quick Reference

India Compliance

Toll Bypass Prevention: - Required for: Geographic DIDs (+91-22-XXXX, +91-80-XXXX, etc.) - Exempt: ITN numbers (9XXXXXXXXX) - Solution: Local Gateway + Zone/Edge per telecom circle

Telecom Circles (Appendix D): - Mumbai, Tamil Nadu, Karnataka, Delhi, UP West, Maharashtra, AP/Telangana

EMEA Compliance

Data Residency: - UK: London calling region, UK GDPR - EU: Frankfurt calling region, EU GDPR, BSI C5

Key Difference: - EMEA compliance = DATA residency (not PSTN routing) - Local Gateway NOT required for compliance

DNS Templates (Appendix F): - SIP federation records - Split-brain DNS for on-premises devices - Regional DNS requirements

Firewall Rules (Appendix G): - APAC: 202.177.192.0/19 (signaling), 210.4.192.0/20 (media) - UK: 185.115.196.0/22 (signaling), 62.109.192.0/18 (media) - EU: 64.68.96.0/19 (signaling), 170.133.128.0/18 (media) - US: 64.68.96.0/19 (signaling), 170.133.128.0/18 (media)

CUBE Templates (Appendix H): - ISR 4451-X (Mumbai) - ISR 4351 (Chennai) - ISR 4331 (Bangalore, Delhi, Noida, Hyderabad)

Usage Guidelines

For Discovery Phase

  • Appendix A: Reference glossary for terminology alignment
  • Appendix D, E: Understand regional compliance requirements
  • Appendix K: Track discovery phase tasks

For Design Phase

  • Appendix F, G, H: Use templates for consistent design
  • Appendix B: Reference Cisco/Webex documentation
  • Appendix K: Track design phase deliverables

For Implementation Phase

  • Appendix H: Apply configuration templates
  • Appendix I: Follow migration runbooks
  • Appendix K: Execute implementation checklist

For Operations Phase

  • Appendix C: Contact support resources
  • Appendix J: Monitor AI features (if deployed)
  • Appendix K: Track operational tasks

Document Maintenance

These appendices should be reviewed and updated:

Quarterly: - Reference links (Appendix B) - Support contacts (Appendix C) - IP address ranges (Appendix G)

Annually: - Compliance requirements (Appendix D, E) - Configuration templates (Appendix H)

As Needed: - Glossary (Appendix A) - Runbooks (Appendix I) - Master checklist (Appendix K)

Feedback & Corrections

If you identify errors or outdated information in any appendix:

  1. Document the issue with specific appendix and section reference
  2. Submit via project change request process
  3. Urgent corrections: contact migration team lead directly

These appendices are living documents and will be updated throughout the migration project lifecycle.

Technical Appendices (10-Series)

Appendix 10E: Step-by-Step Configuration Procedures ->
Directory integration, SSO configuration, user data migration procedures

Appendix 10F: Jabber Remote Access & Client Migration ->
Remote access infrastructure discovery, Expressway assessment, Jabber to Webex App migration, remote user coexistence and cutover

Appendix 10G: Jabber to Webex Complete Migration Guide ->
Seven-layer Jabber migration: identity, authentication, Expressway, client, IM & Presence, voice services, coexistence, and implementation playbook

Appendix 10H: Specialty Device Migration Guide ->
Analog device migration, paging system migration, video endpoint migration, third-party and specialty devices, call recording migration

Appendix 10I: Webex AI Observability Integration Guide ->
Splunk integration, ThousandEyes monitoring, AI metrics collection, observability dashboards

WxCC-Specific References

Appendix K: CUCM to Webex Calling Master Checklist ->
Complete pre-migration, cutover, and post-migration checklist for the CUCM -> Webex Calling migration

Appendix L: UCCX to WxCC Migration Master Checklist ->
Complete checklist for the UCCX -> Webex Contact Center migration phases

Appendix M: WxCC Master Reference Card ->
Quick-reference specifications: entry points, queues, teams, agents, flows, and key configuration values