Appendix 10F: Remote Access Assessment & Client Migration
Document Reference: ABV-COLLAB-MIG-2026 | Appendix 10F
Cross-References: Chapter 1 (Discovery), Chapter 7 (Migration Execution), Appendix 10E (Identity)
Style: Discovery + Implementation Procedures (Sonnet 4.5)
Purpose: Address remote access infrastructure discovery gap and client migration procedures
Document Purpose
This appendix addresses a critical discovery gap: How do remote and soft-client users access the current CUCM infrastructure?
Before migration execution, the following must be validated:
- Expressway deployment status (MRA for remote Jabber users)
- Jabber soft client deployment scope
- VPN-based voice access patterns
- Remote user count and access methods
Table of Contents
Part 1: Remote Access Infrastructure Discovery
- 10F.1 Discovery Questionnaire
- 10F.2 Infrastructure Assessment Checklist
- 10F.3 User Access Pattern Analysis
Part 2: Expressway Assessment (If Present)
- 10F.4 Expressway Inventory
- 10F.5 Expressway Decommissioning Plan
Part 3: Jabber to Webex App Migration
- 10F.6 Jabber Inventory & Feature Assessment
- 10F.7 Webex App Deployment
- 10F.8 Client Migration Procedures
- 10F.9 User Training & Communication
Part 4: Remote User Coexistence & Cutover
- 10F.10 Coexistence Scenarios
- 10F.11 Remote User Cutover Procedures
Part 1: Remote Access Infrastructure Discovery
10F.1 Discovery Questionnaire
Complete this questionnaire BEFORE migration planning begins.
Section A: Remote User Population
+-----------------------------------------------------------------+
| REMOTE USER ASSESSMENT |
+-----------------------------------------------------------------+
| |
| A1. Total Remote/WFH Users |
| Documented estimate: 250 WFH users |
| Actual count: _________ |
| |
| A2. Soft Client Only Users (no desk phone) |
| Documented estimate: 350+ users |
| Actual count: _________ |
| |
| A3. Mobile-Only Users |
| Count: _________ |
| |
| A4. Remote User Distribution by Location |
| Mumbai WFH: _________ |
| Chennai WFH: _________ |
| India Other: _________ |
| EMEA WFH: _________ |
| Americas WFH: _________ |
| |
| A5. Remote User Work Pattern |
| [ ] Full-time WFH (100% remote) |
| [ ] Hybrid (office + remote) |
| [ ] Field workers (always mobile) |
| [ ] Travel-heavy (executives, sales) |
| |
+-----------------------------------------------------------------+
Section B: Current Remote Access Method
+-----------------------------------------------------------------+
| REMOTE ACCESS METHOD ASSESSMENT |
+-----------------------------------------------------------------+
| |
| B1. How do remote users access CUCM phone services today? |
| (Check all that apply) |
| |
| [ ] Cisco Expressway MRA + Jabber |
| +- Users: _________ |
| |
| [ ] VPN + Jabber Soft Client |
| +- Users: _________ |
| +- VPN Solution: _________ |
| |
| [ ] VPN + IP Phone at Home |
| +- Users: _________ |
| +- Phone Models: _________ |
| |
| [ ] Call Forwarding to Mobile |
| +- Users: _________ |
| |
| [ ] Single Number Reach (SNR) |
| +- Users: _________ |
| |
| [ ] Cisco Mobile Connect |
| +- Users: _________ |
| |
| [ ] Third-Party Soft Client |
| +- Client Name: _________ |
| +- Users: _________ |
| |
| [ ] No remote phone access (use personal mobile) |
| +- Users: _________ |
| |
| B2. Primary remote access method: _________________________ |
| |
+-----------------------------------------------------------------+
Section C: Expressway Infrastructure
+-----------------------------------------------------------------+
| EXPRESSWAY INFRASTRUCTURE ASSESSMENT |
+-----------------------------------------------------------------+
| |
| C1. Is Cisco Expressway deployed? |
| [ ] Yes (complete this section) |
| [ ] No (skip to Section D) |
| [ ] Unknown (investigate before proceeding) |
| |
| C2. Expressway-C (Core) - Inside Firewall |
| Hostname: _________ |
| IP Address: _________ |
| Version: _________ |
| Cluster Size: [ ] Single [ ] 2-node [ ] 4-node |
| VM or Appliance: [ ] VM [ ] CE-series |
| |
| C3. Expressway-E (Edge) - DMZ |
| Hostname: _________ |
| Public IP: _________ |
| Private IP: _________ |
| Version: _________ |
| Cluster Size: [ ] Single [ ] 2-node [ ] 4-node |
| VM or Appliance: [ ] VM [ ] CE-series |
| |
| C4. Expressway Features Enabled |
| [ ] Mobile & Remote Access (MRA) |
| [ ] B2B Calling (SIP/H.323) |
| [ ] Webex Hybrid Services Connector |
| [ ] Microsoft Teams Integration |
| [ ] Jabber Guest |
| |
| C5. MRA User Count (if enabled) |
| Registered MRA devices: _________ |
| Peak concurrent MRA sessions: _________ |
| |
| C6. Expressway Integration Points |
| [ ] CUCM (Unified Communications traversal) |
| [ ] Unity Connection (voicemail) |
| [ ] IM & Presence (XMPP federation) |
| [ ] Webex Cloud (hybrid services) |
| |
+-----------------------------------------------------------------+
Section D: Jabber Soft Client
+-----------------------------------------------------------------+
| JABBER SOFT CLIENT ASSESSMENT |
+-----------------------------------------------------------------+
| |
| D1. Is Cisco Jabber deployed? |
| [ ] Yes (complete this section) |
| [ ] No (skip to Section E) |
| [ ] Unknown (investigate before proceeding) |
| |
| D2. Jabber Client Inventory |
| |
| Platform Count Version |
| --------------------------------------------- |
| Windows: _________ _________ |
| Mac: _________ _________ |
| iOS (iPhone/iPad): _________ _________ |
| Android: _________ _________ |
| |
| TOTAL JABBER USERS: _________ |
| |
| D3. Jabber Features in Use |
| [ ] Soft Phone (make/receive calls) |
| [ ] Desk Phone Control (CTI) |
| [ ] Instant Messaging (IM) |
| [ ] Presence (availability status) |
| [ ] Video Calling |
| [ ] Voicemail Access |
| [ ] Directory Search |
| [ ] Meeting Integration (WebEx/CMR) |
| |
| D4. Primary Jabber Use Case |
| [ ] Phone only (no IM) |
| [ ] IM/Presence only (no phone) |
| [ ] Full UC (Phone + IM + Presence) |
| |
| D5. Jabber Deployment Method |
| [ ] MSI/PKG via SCCM/Intune |
| [ ] Manual installation |
| [ ] MDM for mobile (Intune, JAMF, etc.) |
| [ ] App Store download |
| |
| D6. Jabber Configuration |
| Service Discovery: [ ] DNS SRV [ ] Manual [ ] Config file |
| Authentication: [ ] CUCM [ ] SSO/SAML [ ] LDAP |
| Voicemail: [ ] Visual VM [ ] Call VM |
| |
+-----------------------------------------------------------------+
Section E: VPN Infrastructure
+-----------------------------------------------------------------+
| VPN INFRASTRUCTURE ASSESSMENT |
+-----------------------------------------------------------------+
| |
| E1. VPN Solution |
| [ ] Cisco AnyConnect |
| [ ] Palo Alto GlobalProtect |
| [ ] Fortinet FortiClient |
| [ ] Zscaler Private Access (ZPA) |
| [ ] Other: _________ |
| |
| E2. VPN Tunnel Type |
| [ ] Full tunnel (all traffic via VPN) |
| [ ] Split tunnel (only corporate traffic) |
| |
| E3. Voice Traffic over VPN |
| [ ] Voice/RTP traffic routed through VPN |
| [ ] Voice excluded from VPN (split tunnel) |
| [ ] Unknown |
| |
| E4. VPN Required for Jabber? |
| [ ] Yes - Jabber requires VPN (no MRA) |
| [ ] No - Jabber uses MRA (VPN optional) |
| [ ] Hybrid - Some users MRA, some VPN |
| |
| E5. VPN Capacity |
| Concurrent VPN users supported: _________ |
| Peak VPN usage: _________ |
| |
+-----------------------------------------------------------------+
Section F: IM & Presence (If Applicable)
+-----------------------------------------------------------------+
| IM & PRESENCE ASSESSMENT |
+-----------------------------------------------------------------+
| |
| F1. Is Cisco IM & Presence (CUPS) deployed? |
| [ ] Yes (complete this section) |
| [ ] No (skip to summary) |
| |
| F2. IM & Presence Server Details |
| Hostname: _________ |
| Version: _________ |
| Cluster Size: _________ |
| |
| F3. Features in Use |
| [ ] On-premises IM (XMPP) |
| [ ] Presence (availability) |
| [ ] Federation (external IM) |
| [ ] Persistent Chat Rooms |
| [ ] File Transfer |
| |
| F4. IM User Count |
| Active IM users: _________ |
| Messages per day (estimate): _________ |
| |
| F5. IM Migration Requirement |
| [ ] Users rely heavily on IM (migration critical) |
| [ ] Light IM usage (Webex App covers needs) |
| [ ] No IM usage (phone only) |
| |
| F6. Chat History Migration |
| [ ] Required - users need historical messages |
| [ ] Not required - start fresh in Webex |
| |
+-----------------------------------------------------------------+
10F.2 Infrastructure Assessment Checklist
Pre-Migration Infrastructure Validation
| Item |
Status |
Owner |
Notes |
| Remote Access Discovery |
|
|
|
| [ ] Remote user count validated |
|
Voice Eng |
Actual: ___ |
| [ ] Primary access method identified |
|
Voice Eng |
Method: ___ |
| [ ] Expressway status confirmed |
|
Voice Eng |
Present: Y/N |
| [ ] Jabber deployment scope confirmed |
|
Voice Eng |
Users: ___ |
| [ ] VPN configuration documented |
|
Network |
Type: ___ |
| Expressway (if present) |
|
|
|
| [ ] Expressway version documented |
|
Voice Eng |
Ver: ___ |
| [ ] MRA user count captured |
|
Voice Eng |
Count: ___ |
| [ ] Expressway integrations listed |
|
Voice Eng |
|
| [ ] Decommission plan created |
|
Voice Eng |
Date: ___ |
| Jabber (if present) |
|
|
|
| [ ] Jabber client versions documented |
|
Voice Eng |
Ver: ___ |
| [ ] Jabber features inventory complete |
|
Voice Eng |
|
| [ ] IM usage assessment complete |
|
Voice Eng |
Heavy/Light/None |
| [ ] Client migration plan created |
|
Voice Eng |
|
| Training & Communication |
|
|
|
| [ ] Remote user training scheduled |
|
Training |
Date: ___ |
| [ ] Jabber->Webex comparison guide created |
|
Training |
|
| [ ] User communication sent |
|
Comms |
Date: ___ |
10F.3 User Access Pattern Analysis
Access Pattern Matrix
| User Segment |
Count |
Current Method |
Post-Migration |
Training Need |
| Office desk phone |
~2,450 |
IP Phone on LAN |
Webex Desk Phone |
Basic |
| WFH with desk phone |
___ |
VPN + IP Phone |
Webex App (no VPN) |
Medium |
| WFH with Jabber (MRA) |
___ |
Expressway MRA |
Webex App (native) |
Medium |
| WFH with Jabber (VPN) |
___ |
VPN + Jabber |
Webex App (no VPN) |
Medium |
| Mobile-only |
___ |
Jabber Mobile |
Webex App Mobile |
Medium |
| Soft client (office) |
___ |
Jabber Desktop |
Webex App Desktop |
Medium |
| Executives (hybrid) |
___ |
Jabber + desk phone |
Webex App + phone |
High |
| Contact Center agents |
175 |
Finesse Desktop |
WxCC Agent Desktop |
High (Phase 2) |
Remote Access Simplification (Benefit Analysis)
+-----------------------------------------------------------------+
| REMOTE ACCESS: BEFORE vs AFTER MIGRATION |
+-----------------------------------------------------------------+
| |
| BEFORE (CUCM + Expressway/VPN + Jabber): |
| ======================================= |
| |
| Remote User |
| | |
| v |
| +-------------+ +-------------+ +-------------+ |
| | Jabber |---->| Expressway |---->| CUCM | |
| | Client | | (or VPN) | | Cluster | |
| +-------------+ +-------------+ +-------------+ |
| | | |
| Firewall/NAT On-Premises |
| Traversal Infrastructure |
| |
| Complexity: HIGH |
| - Requires Expressway OR VPN |
| - Firewall rules for MRA traversal |
| - Certificate management |
| - On-premises infrastructure dependency |
| |
| ============================================================ |
| |
| AFTER (Webex Calling): |
| ====================== |
| |
| Remote User |
| | |
| v |
| +-------------+ +-------------------------------------+ |
| | Webex App |---->| Webex Cloud | |
| | (Desktop/ | | (TLS over internet - port 443) | |
| | Mobile) | +-------------------------------------+ |
| +-------------+ |
| |
| Complexity: LOW |
| - No VPN required for voice |
| - No Expressway required |
| - Standard HTTPS (port 443) |
| - Works from anywhere with internet |
| - Cloud-native, no on-premises dependency |
| |
| RESULT: Simpler architecture, better user experience |
| |
+-----------------------------------------------------------------+
Part 2: Expressway Assessment (If Present)
10F.4 Expressway Inventory
Complete only if Expressway is deployed.
Expressway-C (Core) Details
| Attribute |
Value |
| Hostname |
|
| FQDN |
|
| IP Address |
|
| Software Version |
|
| Hardware/VM |
|
| Cluster Peer(s) |
|
| CUCM Integration |
|
| IM&P Integration |
|
| Unity Integration |
|
Expressway-E (Edge) Details
| Attribute |
Value |
| Hostname |
|
| FQDN (External) |
|
| Public IP Address |
|
| Private IP Address |
|
| Software Version |
|
| Hardware/VM |
|
| Cluster Peer(s) |
|
| DNS SRV Records |
|
| Certificates |
|
MRA Statistics (from Expressway)
To gather MRA statistics:
1. Login to Expressway-C admin interface
2. Navigate to Status > Unified Communications
MRA Status:
-----------------------------------------
MRA Status: [Enabled/Disabled]
CUCM Registration: [Active/Inactive]
IM&P Registration: [Active/Inactive]
Current Sessions:
-----------------------------------------
Active MRA sessions: _______
Jabber registrations: _______
Peak sessions (today): _______
Peak sessions (month): _______
3. Navigate to Status > Registrations > By Device
Export registration list for Jabber devices
Filter by: Client = "Cisco Jabber"
10F.5 Expressway Decommissioning Plan
Decommissioning Timeline
| Phase |
Activity |
Timeline |
Dependencies |
| 1 |
Complete Webex App deployment |
Week 1-2 |
All users have Webex App |
| 2 |
Migrate MRA users to Webex |
Week 3-4 |
Webex Calling active |
| 3 |
Disable MRA on Expressway |
Week 5 |
Zero MRA registrations |
| 4 |
Monitor for stray connections |
Week 5-6 |
Logs clear |
| 5 |
Decommission Expressway-E |
Week 7 |
No external dependencies |
| 6 |
Decommission Expressway-C |
Week 8 |
CUCM decommissioned |
Pre-Decommission Checklist
| Task |
Status |
Date |
| [ ] Confirm zero MRA sessions for 7+ days |
|
|
| [ ] Verify all Jabber users on Webex App |
|
|
| [ ] Check for B2B calling dependencies |
|
|
| [ ] Check for Webex Hybrid Services connectors |
|
|
| [ ] Document firewall rules to remove |
|
|
| [ ] Document DNS records to remove |
|
|
| [ ] Notify network team of decommission date |
|
|
| [ ] Backup Expressway configuration |
|
|
| [ ] Schedule maintenance window |
|
|
Firewall Rules to Remove (Post-Decom)
| Rule |
Source |
Destination |
Ports |
Action |
| MRA Inbound |
Internet |
Expressway-E |
443, 5061 |
Remove |
| MRA Traversal |
Expressway-E |
Expressway-C |
7400, 2222 |
Remove |
| CUCM from Exp |
Expressway-C |
CUCM |
5060-5061, 8443 |
Remove |
| IM&P from Exp |
Expressway-C |
IM&P |
5222, 7400 |
Remove |
DNS Records to Remove (Post-Decom)
| Record Type |
Name |
Value |
Action |
| A |
exp-e.abhavtech.com |
[Public IP] |
Remove |
| SRV |
_collab-edge._tls.abhavtech.com |
exp-e.abhavtech.com |
Remove |
| SRV |
_cisco-uds._tcp.abhavtech.com |
[CUCM] |
Remove |
Part 3: Jabber to Webex App Migration
10F.6 Jabber Inventory & Feature Assessment
Jabber Feature Mapping to Webex App
| Jabber Feature |
Webex App Equivalent |
Migration Notes |
| Soft Phone (calls) |
[OK] Webex Calling |
Native support |
| Desk Phone Control |
[OK] Webex Desk Phone Control |
Configure in Webex App |
| Instant Messaging |
[OK] Webex Messaging |
Direct messages, spaces |
| Presence |
[OK] Webex Presence |
Automatic with Webex App |
| Video Calling |
[OK] Webex Meetings/Calling |
HD video included |
| Visual Voicemail |
[OK] Webex Voicemail |
Transcription available |
| Directory Search |
[OK] Webex Directory |
Cloud directory + AD sync |
| Contact Photos |
[OK] Azure AD Photos |
Sync via Directory Connector |
| Meeting Join |
[OK] Webex Meetings |
Native integration |
| Screen Sharing |
[OK] Webex Share |
In calls and meetings |
| File Transfer |
[OK] Webex Spaces |
Enhanced file sharing |
| Persistent Chat |
[OK] Webex Spaces |
Replaces MUC rooms |
| Federation (IM) |
[!]️ Limited |
Webex Connect for external |
Feature Parity Assessment
+-----------------------------------------------------------------+
| JABBER vs WEBEX APP FEATURE COMPARISON |
+-----------------------------------------------------------------+
| |
| JABBER FEATURE WEBEX APP STATUS |
| =========================================================== |
| |
| CALLING |
| -------- |
| Make/receive calls OK Webex Calling [OK] BETTER |
| Hold/resume OK Same [OK] SAME |
| Transfer (blind/consult) OK Same [OK] SAME |
| Conference OK Enhanced [OK] BETTER |
| Call history OK Cloud-synced [OK] BETTER |
| Voicemail OK Transcription [OK] BETTER |
| Call recording OK Cloud recording [OK] BETTER |
| |
| MESSAGING |
| --------- |
| 1:1 IM OK Direct messages [OK] SAME |
| Group IM OK Spaces [OK] BETTER |
| Persistent chat rooms OK Spaces [OK] BETTER |
| File sharing OK In spaces [OK] BETTER |
| Message search OK Full-text search [OK] BETTER |
| Message reactions OK Emoji reactions [OK] BETTER |
| Threaded replies OK Thread support [OK] BETTER |
| |
| PRESENCE |
| -------- |
| Availability status OK Same [OK] SAME |
| Custom status OK Enhanced [OK] BETTER |
| Calendar integration OK M365/Google [OK] BETTER |
| Do Not Disturb OK Focus mode [OK] BETTER |
| |
| MEETINGS |
| -------- |
| Join meetings OK Native Webex [OK] BETTER |
| Schedule meetings OK Built-in [OK] BETTER |
| Screen sharing OK Enhanced [OK] BETTER |
| Recording OK Cloud recording [OK] BETTER |
| Whiteboard OK Built-in [OK] NEW |
| |
| OVERALL ASSESSMENT: Webex App provides feature parity |
| or improvement in all areas. No functionality loss expected. |
| |
+-----------------------------------------------------------------+
10F.7 Webex App Deployment
Deployment Methods
| Method |
Best For |
Prerequisites |
| SCCM/Intune (MSI) |
Managed Windows PCs |
Admin rights, deployment tool |
| JAMF (PKG) |
Managed Macs |
JAMF Pro configured |
| MDM Push |
Managed mobile devices |
Intune/JAMF/WS1 |
| User Self-Install |
BYOD, unmanaged |
App Store access |
| Auto-Download |
All users |
Email with download link |
Windows Deployment via Intune
Step 1: Download Webex App MSI
-----------------------------------------------------
1. Navigate to: https://www.webex.com/downloads.html
2. Download: Webex App (MSI installer)
3. File: Webex.msi (~150 MB)
Step 2: Create Intune Win32 App
-----------------------------------------------------
1. Login to Intune Admin Center
URL: https://intune.microsoft.com
2. Navigate: Apps > Windows > Add
3. App type: Windows app (Win32)
4. App information:
Name: Cisco Webex App
Description: Unified communications client
Publisher: Cisco Systems
5. Program:
Install command: msiexec /i "Webex.msi" /qn ALLUSERS=1
Uninstall command: msiexec /x "Webex.msi" /qn
Install behavior: System
6. Requirements:
OS architecture: 64-bit
Minimum OS: Windows 10 1903
7. Detection rules:
Rule type: MSI
MSI product code: [Auto-detected]
8. Assignments:
Required: All Devices (or specific groups)
9. Review + Create
Step 3: Monitor Deployment
-----------------------------------------------------
1. Navigate: Apps > Monitor > App install status
2. Filter by: Cisco Webex App
3. Track: Installed / Failed / Pending
Mac Deployment via JAMF
Step 1: Download Webex App PKG
-----------------------------------------------------
1. Navigate to: https://www.webex.com/downloads.html
2. Download: Webex App (Mac installer)
3. File: Webex.pkg
Step 2: Upload to JAMF
-----------------------------------------------------
1. Login to JAMF Pro
2. Navigate: Computers > Management Settings > Packages
3. Click: New
4. Upload: Webex.pkg
5. Category: Communication
Step 3: Create Policy
-----------------------------------------------------
1. Navigate: Computers > Policies
2. Click: New
3. General:
Display Name: Deploy Webex App
Trigger: Recurring Check-in
Frequency: Once per computer
4. Packages:
Add: Webex.pkg
Action: Install
5. Scope:
Targets: All Managed Clients (or group)
6. Save
Mobile Deployment via MDM
iOS Deployment (Intune/JAMF):
-----------------------------------------------------
1. Add app from App Store
App Name: Webex
Bundle ID: com.cisco.webex.meetings
2. App configuration (optional):
Key: orgIdentifier
Value: [Webex Org ID]
3. Assign to user groups
Android Deployment (Intune):
-----------------------------------------------------
1. Add app from Managed Google Play
App: Webex
Package: com.cisco.webex.meetings
2. App configuration:
Key: orgIdentifier
Value: [Webex Org ID]
3. Assign to user groups
10F.8 Client Migration Procedures
Migration Sequence
+-----------------------------------------------------------------+
| JABBER TO WEBEX APP MIGRATION SEQUENCE |
+-----------------------------------------------------------------+
| |
| PHASE 1: PREPARATION (Week 1) |
| ============================== |
| [ ] Deploy Webex App to all devices (alongside Jabber) |
| [ ] Configure SSO for Webex (users can login) |
| [ ] Import users to Webex via Directory Connector |
| [ ] Assign Webex Calling licenses |
| [ ] Send pre-migration communication to users |
| |
| PHASE 2: PARALLEL OPERATION (Week 2) |
| ===================================== |
| [ ] Users have BOTH Jabber and Webex App installed |
| [ ] Jabber: Still connected to CUCM (primary) |
| [ ] Webex App: Connected to Webex (for familiarization) |
| [ ] Encourage users to explore Webex App features |
| [ ] Helpdesk prepared for questions |
| |
| PHASE 3: CUTOVER (Migration Weekend) |
| ===================================== |
| [ ] Migrate users to Webex Calling (per batch) |
| [ ] Phone numbers move to Webex |
| [ ] Webex App becomes PRIMARY |
| [ ] Jabber will no longer work for calls |
| [ ] Users notified to use Webex App only |
| |
| PHASE 4: CLEANUP (Week After Cutover) |
| ====================================== |
| [ ] Verify all users active on Webex App |
| [ ] Uninstall Jabber from managed devices |
| [ ] Remove Jabber configuration from MDM |
| [ ] Update documentation and training materials |
| |
+-----------------------------------------------------------------+
Jabber Uninstall Procedure
Windows (via Intune/SCCM):
-----------------------------------------------------
Uninstall command:
msiexec /x {Product-Code-GUID} /qn
Or by name:
wmic product where "name like 'Cisco Jabber%%'" call uninstall /nointeractive
SCCM Task Sequence:
1. Add "Uninstall Application" step
2. Select: Cisco Jabber
3. Deploy to: Migrated Users group
4. Schedule: After migration confirmed
Mac (via JAMF):
-----------------------------------------------------
1. Create Policy: Uninstall Jabber
2. Scripts > Add script:
#!/bin/bash
# Remove Jabber application
rm -rf "/Applications/Cisco Jabber.app"
# Remove Jabber preferences
rm -rf ~/Library/Application\ Support/Cisco/Jabber
rm -rf ~/Library/Preferences/com.cisco.Jabber.plist
# Remove Jabber logs
rm -rf ~/Library/Logs/Jabber
3. Scope: Migrated users
4. Trigger: After migration confirmed
10F.9 User Training & Communication
Communication Timeline
| Timing |
Communication |
Audience |
Channel |
| T-14 days |
Migration announcement |
All users |
Email + Intranet |
| T-7 days |
Webex App install instructions |
All users |
Email |
| T-3 days |
Training session reminder |
All users |
Email + Calendar |
| T-1 day |
Final reminder |
Migrating batch |
Email + SMS |
| T (cutover) |
"Go Live" notification |
Migrating batch |
Email + Teams |
| T+1 day |
Post-migration check-in |
Migrating batch |
Email |
| T+7 days |
Feedback survey |
Migrated users |
Email |
Sample Communication: Migration Announcement
Subject: Important: Your Phone System is Moving to Webex
-----------------------------------------------------------------
Dear [Name],
We are upgrading our phone system from Cisco Jabber/CUCM to
Webex Calling on [DATE]. This change will improve your
communication experience with:
OK Simpler remote access (no VPN required for calls)
OK Better mobile experience
OK Integrated messaging and meetings
OK AI-powered features (transcription, noise cancellation)
WHAT YOU NEED TO DO:
--------------------
1. Install Webex App (if not already installed)
-> Download: https://www.webex.com/downloads.html
-> Or check your managed apps in Company Portal
2. Sign in with your work email
-> Use your normal SSO login (same as email)
3. Attend a training session
-> [Link to training calendar]
4. On migration day, start using Webex App for calls
YOUR JABBER CLIENT WILL STOP WORKING on [DATE].
Please ensure you have Webex App installed before then.
QUESTIONS?
----------
* IT Help Desk: x1000 or helpdesk@abhavtech.com
* Quick Start Guide: [Link]
* Training Videos: [Link]
Thank you for your cooperation.
IT Communications Team
Quick Reference Card for Users
+-----------------------------------------------------------------+
| WEBEX APP QUICK REFERENCE - FORMER JABBER USERS |
+-----------------------------------------------------------------+
| |
| MAKING CALLS |
| ------------ |
| Jabber: Click phone icon > Dial number |
| Webex: Click "Calls" > Dial pad OR search name |
| |
| ANSWERING CALLS |
| --------------- |
| Jabber: Click green "Answer" button |
| Webex: Click green "Answer" button (same!) |
| |
| TRANSFERRING CALLS |
| ------------------ |
| Jabber: More > Transfer > Enter number |
| Webex: *** (More) > Transfer > Enter number |
| |
| CHECKING VOICEMAIL |
| ------------------ |
| Jabber: Voice Messages tab |
| Webex: Calls > Voicemail (with transcription!) |
| |
| INSTANT MESSAGING |
| ----------------- |
| Jabber: Contacts > Double-click name > Type message |
| Webex: Messaging > Search name > Type message |
| (Messages sync across all your devices!) |
| |
| PRESENCE / STATUS |
| ----------------- |
| Jabber: Click status dropdown > Select status |
| Webex: Click profile picture > Select status |
| |
| DIRECTORY SEARCH |
| ---------------- |
| Jabber: Contacts > Search |
| Webex: Search bar (top) > Type name or number |
| |
| NEW IN WEBEX (NOT IN JABBER) |
| ---------------------------- |
| * AI noise removal (automatic) |
| * Voicemail transcription |
| * Message reactions and threads |
| * Built-in whiteboard |
| * No VPN needed for calls! |
| |
| NEED HELP? |
| ---------- |
| IT Help Desk: x1000 | helpdesk@abhavtech.com |
| |
+-----------------------------------------------------------------+
Part 4: Remote User Coexistence & Cutover
10F.10 Coexistence Scenarios
Scenario Matrix: Remote Users During Migration
| User State |
Current Client |
Access Method |
Coexistence Behavior |
| Pre-migration (CUCM) |
Jabber |
MRA or VPN |
Normal Jabber operation |
| Pre-migration (CUCM) |
Jabber |
MRA or VPN |
Can install Webex App (parallel) |
| Migrated (Webex) |
Webex App |
Internet (direct) |
Full Webex Calling |
| Migrated (Webex) |
Jabber |
N/A |
Jabber will NOT work |
+-----------------------------------------------------------------+
| CROSS-PLATFORM CALLING: COEXISTENCE PERIOD |
+-----------------------------------------------------------------+
| |
| SCENARIO 1: Webex User calls CUCM User |
| ======================================= |
| |
| [Webex App] --> [Webex Cloud] --> [CUBE] --> [CUCM] --> [Jabber]
| |
| OK Works correctly |
| OK Audio/video supported |
| OK Transfer/conference supported |
| |
| ------------------------------------------------------------- |
| |
| SCENARIO 2: CUCM User (Jabber) calls Webex User |
| =============================================== |
| |
| [Jabber] --> [CUCM] --> [CUBE] --> [Webex Cloud] --> [Webex App]
| |
| OK Works correctly |
| OK Audio/video supported |
| OK Transfer/conference supported |
| |
| ------------------------------------------------------------- |
| |
| SCENARIO 3: Remote Jabber User (MRA) calls Webex User |
| ====================================================== |
| |
| [Jabber/MRA] --> [Expressway] --> [CUCM] --> [CUBE] --> [Webex]
| |
| OK Works correctly |
| OK Expressway handles traversal for Jabber side |
| OK Webex side is cloud-native (no traversal needed) |
| |
| ------------------------------------------------------------- |
| |
| SCENARIO 4: Migrated user tries to use Jabber |
| ============================================= |
| |
| [Jabber] --> [CUCM] --> [X] USER NOT FOUND (deleted from CUCM) |
| |
| X DOES NOT WORK |
| X User must use Webex App |
| X Communication required to prevent confusion |
| |
+-----------------------------------------------------------------+
10F.11 Remote User Cutover Procedures
Pre-Cutover Checklist (Remote Users)
| Task |
Status |
Notes |
| [ ] Webex App installed on all remote user devices |
|
|
| [ ] Users can login to Webex App (SSO tested) |
|
|
| [ ] Users have stable internet (bandwidth check) |
|
|
| [ ] Emergency contact numbers distributed |
|
|
| [ ] Fallback communication method confirmed |
|
|
| [ ] Mobile phone numbers on file (SMS backup) |
|
|
Cutover Day Procedures for Remote Users
REMOTE USER CUTOVER CHECKLIST
=================================================================
TIME: T-1 hour (Before cutover window)
-----------------------------------------------------------------
[ ] Send reminder to remote users: "Cutover starting in 1 hour"
[ ] Confirm remote users are available (not in critical meetings)
[ ] Provide bridge line for questions during cutover
[ ] Ensure helpdesk is staffed
TIME: T (Cutover begins)
-----------------------------------------------------------------
[ ] Migration team executes user cutover (backend)
[ ] Send notification: "Migration in progress - do not use Jabber"
[ ] Users should:
[ ] Close Jabber completely
[ ] Open Webex App
[ ] Sign in (if not already)
[ ] Wait for phone service to activate (5-10 minutes)
TIME: T+15 minutes (Verification)
-----------------------------------------------------------------
[ ] Migration team confirms users migrated in Control Hub
[ ] Send test call to each remote user:
[ ] Call user's Webex number
[ ] Verify Webex App rings
[ ] Confirm two-way audio
[ ] Have remote users make outbound test call:
[ ] Dial test number (e.g., x9999 for echo test)
[ ] Dial external number (mobile verification)
TIME: T+30 minutes (Confirmation)
-----------------------------------------------------------------
[ ] All remote users confirmed working on Webex
[ ] Send confirmation: "Migration complete - use Webex App"
[ ] Provide post-migration support contacts
TROUBLESHOOTING DURING CUTOVER
-----------------------------------------------------------------
Issue: Webex App not ringing
-> Check: Is user signed in?
-> Check: Is "Do Not Disturb" off?
-> Check: Are notifications enabled on device?
-> Action: Sign out and sign back in
Issue: No audio on calls
-> Check: Is microphone permitted in browser/app?
-> Check: Is correct audio device selected?
-> Action: Settings > Audio > Test speaker/microphone
Issue: Cannot make outbound calls
-> Check: Is Webex Calling license assigned?
-> Check: Is location configured correctly?
-> Action: Verify in Control Hub user settings
Issue: Jabber still ringing
-> This should NOT happen if user was migrated
-> Check: Was migration completed for this user?
-> Action: Close Jabber, verify migration status
Post-Cutover Validation (Remote Users)
REMOTE USER VALIDATION CHECKLIST
=================================================================
For each remote user, validate:
CALLING
[ ] Inbound calls ring on Webex App
[ ] Outbound calls connect (internal)
[ ] Outbound calls connect (PSTN)
[ ] Audio quality acceptable (no echo, delay)
[ ] Caller ID displays correctly
MESSAGING (if previously using Jabber IM)
[ ] Can send/receive messages in Webex
[ ] Directory search works
[ ] Presence status updates
VOICEMAIL
[ ] Voicemail box accessible
[ ] New voicemail PIN set
[ ] Voicemail notifications received
MOBILE (if applicable)
[ ] Webex App on mobile receiving calls
[ ] Can make calls from mobile app
[ ] Push notifications working
Sign-off:
-----------------------------------------------------------------
User Name: _______________________
Migration Date: _______________________
Validated By: _______________________
All Tests Passed: [ ] Yes [ ] No (document issues)
Summary Checklist: Remote Access & Client Migration
Discovery Phase
| Task |
Owner |
Status |
| [ ] Complete Remote Access Questionnaire (10F.1) |
Voice Eng |
|
| [ ] Determine Expressway presence (yes/no) |
Voice Eng |
|
| [ ] Determine Jabber deployment scope |
Voice Eng |
|
| [ ] Document remote user count by access method |
Voice Eng |
|
| [ ] Assess VPN dependency for voice |
Network |
|
Planning Phase
| Task |
Owner |
Status |
| [ ] Create Expressway decom plan (if applicable) |
Voice Eng |
|
| [ ] Create Jabber migration plan (if applicable) |
Voice Eng |
|
| [ ] Plan Webex App deployment method |
IT/Desktop |
|
| [ ] Develop user training materials |
Training |
|
| [ ] Draft user communications |
Comms |
|
Execution Phase
| Task |
Owner |
Status |
| [ ] Deploy Webex App to all devices |
IT/Desktop |
|
| [ ] Conduct user training sessions |
Training |
|
| [ ] Execute user migration (per batch) |
Voice Eng |
|
| [ ] Validate remote users post-cutover |
Voice Eng |
|
| [ ] Uninstall Jabber (post-migration) |
IT/Desktop |
|
| [ ] Decommission Expressway (if applicable) |
Voice Eng |
|
Document References
| Reference |
Description |
| Chapter 1 |
Discovery (add remote access section) |
| Chapter 7 |
Migration Execution |
| Appendix 10E |
Identity & SSO Configuration |
| Cisco Documentation |
https://help.webex.com/article/n5p6q6s (Webex App Deployment) |
| Cisco Documentation |
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/14_0/JABW_BK_D657A30D_00_deployment-installation-guide-cisco-jabber.html |
End of Appendix 10F: Remote Access Assessment & Client Migration