7.8 UCCX Decommissioning¶
7.8.1 Decommission Prerequisites¶
UCCX DECOMMISSION - PREREQUISITES
TIMING: After hypercare completion + 2-week buffer (Week 15+)
PREREQUISITES:
[ ] All waves successfully migrated
[ ] Hypercare exit criteria met
[ ] 2-week stability period (no rollbacks)
[ ] All 175 agents operational on WxCC
[ ] UCCX has 0 active calls for 2 weeks
[ ] Business owner sign-off for decommission
[ ] Backup of all UCCX data archived
[ ] CDR/Recording data migrated or retained per compliance
ONCE UCCX IS DECOMMISSIONED, ROLLBACK TO UCCX IS NOT POSSIBLE
7.8.2 UCCX Data Archival¶
| Data Type | Retention | Archive Location | Owner |
|---|---|---|---|
| Call Detail Records (CDR) | 7 years | Archive storage | IT Ops |
| Call Recordings | Per compliance (1 yr India) | WFO migration or archive | CC Ops |
| Agent Statistics | 2 years | Data warehouse | Analytics |
| Script Backup (.aef files) | 2 years | Documentation repo | Voice Eng |
| Configuration Export | Permanent | Project documentation | Voice Eng |
| Queue Configuration | Permanent | Project documentation | Voice Eng |
7.8.3 UCCX Decommission Procedure¶
| Step | Action | Owner | Verification |
|---|---|---|---|
| 1 | Verify 0 active agents in UCCX | CC Ops | RTMT shows 0 |
| 2 | Verify 0 calls in last 14 days | Voice Eng | CDR check |
| 3 | Final backup of UCCX | Voice Eng | DRS backup |
| 4 | Export all historical reports | CC Ops | Reports saved |
| 5 | Archive call recordings | CC Ops | Per compliance |
| 6 | Disable UCCX services | Voice Eng | Services stopped |
| 7 | Remove CTI Route Points from CUCM | Voice Eng | CTI RPs deleted |
| 8 | Shutdown UCCX secondary | Voice Eng | VM powered off |
| 9 | Shutdown UCCX primary | Voice Eng | VM powered off |
| 10 | Update DNS records | Network | UCCX FQDNs removed |
| 11 | Delete UCCX VMs | IT Ops | VMs deleted |
| 12 | Release IP addresses | Network | IPAM updated |
| 13 | Update network diagrams | Network | Diagrams updated |
| 14 | Notify Cisco licensing | Procurement | Licenses released |
| 15 | Document decommission | PM | Project closure |
7.8.4 Post-Decommission Validation¶
| Check | Expected | Actual | Pass |
|---|---|---|---|
| UCCX servers powered off | Yes | [ ] | |
| UCCX DNS records removed | Yes | [ ] | |
| CTI Route Points removed from CUCM | Yes | [ ] | |
| Backup archived and accessible | Yes | [ ] | |
| Licensing updated with Cisco | Yes | [ ] | |
| Documentation updated | Yes | [ ] |